Shipping Policy

Greetings from Furlla. Our mission is to offer you a refined and sophisticated experience in selecting dresses. To guarantee that your shopping journey is enjoyable and seamless, we have implemented the following shipping policies:

Order Processing Time

  • The processing time refers to the interval from when the customer submits the order to when the seller transfers the order to the delivery service. 
  • Processing time: 7-14 business days.

Shipping Cost & Time

Country Estimated Delivery Time  Shipping Cost  Courier 
United States, Canada   7-12 business days   Standard Shipping: $16.99 UPS, USPS, etc 
3-6 business days Expedited Shipping: $29.99  DHL, FedEx, etc   
Ireland, United Kingdom 7-12 business days Standard Shipping: $24.99 Royal Mail, DPD, etc
3-6 business days Expedited Shipping: $39.99  DHL, UPS, etc

 

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Shipping Location

  • Shipping is exclusively available to the United States, Canada, the United Kingdom, and Ireland. 
  • Please note that we do not support shipping to PO BOX or APO/FPO addresses, and shipments to other countries are not permitted.

Tracking

  • ​An email notification will be sent to you once your order has been shipped.​ Along with this, you will receive a tracking number, which will become active within 24 hours. Please be advised that during peak periods, such as events or holidays, there may be delays in this process. 
  • Tracking information may require 48 to 72 hours to reflect any updates.
  • Should you encounter difficulties in tracking your package, do not hesitate to reach out to us. We are committed to resolving any issues within a 48-hour timeframe.

Delivery Time Exceeded

  • In the event that your order experiences a delay, kindly reach out to us at furllayusofficial@gmail.com. We will promptly investigate the matter with the transportation company. Your understanding and support are greatly appreciated. Thank you.

About Customs

  • In rare instances, customs fees may be imposed by your government on orders, rather than our website. ​You will be accountable for these charges.​ We regret any inconvenience this may cause; however, we are unable to influence the decisions made by customs authorities in your country or elsewhere. For further details regarding customs, duties, or tariffs, please reach out to your local customs office.

About Sales Tax

  • We do not charge any sales tax on orders.

If you have any inquiries regarding the Shipping Policy, do not hesitate to reach out to us:

Email: furllayusofficial@gmail.com
Telephone: +86 173 1526 8706
Address: No. 262, Tinglin Road, Yushan Town, Kunshan City, Suzhou, Jiangsu 215335, China
Working Hours: (Mon-Fri) 9:00AM -6:00PM (UTC+8)